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SpyAgent
Complete Monitoring Package
SpyAgent gives you the power to log all
keystrokes typed, websites visited, windows viewed, applications
ran, internet connections made, passwords entered, documents
printed, AIM/AOL/ICQ/Yahoo/MSN conversations made, documents
opened, emails sent/received, and even capture screenshots of the
user's activities!
SpyAgent sets
the bar for comprehensive monitoring and recording - all powered
by an extremely easy-to-use graphical interface!
View more information about SpyAgent below :
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Online Guides
Use our online guides below for visual step-by-step
instructions on how to perform some of the most common
procedures customers ask about.
Frequently Asked
Questions
View common questions and their answers regarding our
SpyAgent software. If you still need help
please contact our staff.
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1.
How do
I start using SpyAgent? |
Simply configure your options (click on the “Options” button) and
then click the “Start Monitoring” button. Click “Stop Monitoring”
to stop monitoring - your admin password will be needed each time.
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2.
How do
I stop stealth mode? |
Contact our staff with your order ID for stealth
mode help.
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3.
Who
has access to SpyAgent once monitoring? |
You are the only one that has access to SpyAgent
once you install it - unless you give the SpyAgent password to
someone else. This allows you to have exclusive access to
SpyAgent's logs and options.
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4.
Where
are webmails logged and viewed from? |
Webmail activity will be logged in the keystrokes
logs (outgoing typed webmails) and website content logs (incoming
webmail).
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5.
What
operating systems does SpyAgent work on? |
SpyAgent can be downloaded and purchased for
Windows 95/98/ME/2000/NT/XP!
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6.
How
come I am not receiving the email-delivery logs? |
Make sure you use your ISP's SMTP host for
SpyAgent's SMTP host, and use your ISP email address as the Send
From and Send To fields in SpyAgent's Email Delivery setup. For
example, if you are using MSN as your provider, you would use
smtp.mail.msn.com as your SMTP host, with your msn.com email
address as the send from/send to address!
You can lookup your ISP's SMTP host yourself by
doing the following (if you cannot find it in your email client
settings):
1. Run nslookup.exe (usually located in your
c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will
enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is
the SMTP host for your ISP.
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7.
How do
I know how long an application has been in use? |
By viewing the Application Active Usage Log you
can tell how long applications have been actively used by users -
rather than how long they were just sitting in the background not
being used at all.
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8.
Why is
my Windows folder gone after installing SpyAgent? |
Your windows folder is only hidden now - you can
view it by going to Folder Options in explorer and enabling the
'view hidden files' option.
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9.
SpyAgent is in my Start Menu - How do I get rid of it? |
If you are on Win98 with IE4+ installed you can
simply right click on the SpyAgent folder in the start menu and
delete it. You can also right click on the Start button, select
Explore - then navigate through the Programs folder to Spytech
SpyAgent - then just delete this folder! The start menu listing
can also be removed by using the 'Stealth Actions' menu within
SpyAgent.
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10.
I
click on “Stop SpyAgent Stealth Mode” but nothing happens! |
If you click on this and nothing happens, that
means SpyAgent is not running in stealth mode. It may be in active
mode, but it is not in stealth mode. To bring up the main SpyAgent
screen, click on the SpyAgent icon in the task bar (by the
time/date).
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11.
It
seems SpyAgent is not logging my conversations, what's up? |
Make sure both 'log all windows used' and 'log all
AIM/MSN/ICQ/Yahoo' options are enabled.
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12.
SpyAgent says I need "riched20.dll" - where can I get this? |
You can download this file
HERE.
Place it it in your windows\system folder.
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13.
SpyAgent gives me an error with MSVCRT.DLL or MSVCR70.DLL? |
You can download the MSVCRT.DLLfile
HERE.
Place it in your windows\system folder.
You can download the MSVCR70.DLLfile
HERE.
Place it in your windows\system folder.
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14.
SpyAgent gives me an error with SYSTEMSA32.DLL? |
You can download this file
HERE.
Place it in your windows folder.
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15.
SpyAgent is in my Control Panel - How do I get rid of it? |
You can remove SpyAgent from the Add/Remove
Programs Control Panel either by using the 'Remove from Control
Panel' feature in the SpyAgent's options menu, or by choosing not
to include an installer while installing SpyAgent.
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16.
Why
is SpyAgent not logging my MSN chats? |
Make sure you are using the latest version of
SpyAgent - which logs all MSN Messenger conversations (including
versions 6.0 and up).
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17.
Why
is SpyAgent not logging my AIM chats? |
You are most likely using an AIM add-on, like
DeadAIM. These add-ons often interfere with how SpyAgent records
AIM conversations and will render SpyAgent's AIM logging useless.
To work around this either uninstall the AIM add-on software, or
use ScreenSpy and key logger features. You can also install
our latest version of SpyAgent which DOES record DeadAIM.
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18.
Why
is SpyAgent not logging my incoming/outgoing mails? |
First, make sure you have the email logging option
turned on in SpyAgent's logging options. Second, if you are on
dialup this feature will not operate - it is only usable by users
with 'always-on' internet connections (ie: dsl, cable, network
connections). Third, make sure you are using POP3/SMTP emails -
webmail (like Hotmail) is not logged by the email logging feature
in SpyAgent (webmail is logged separately, in the website content
logs).
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19.
I
have SpyAgent set to monitor all users, but it only monitors me? |
This is probably happening because the log
location you are using for SpyAgent's log storage is not set to
full read/write access for all users of your computer. Make sure
the log location has full access for all users - and also make
sure you have 'load on Windows startup for all users' enabled in
SpyAgent's startup options.
To set a folder to full read/write access in
Windows XP right click on the folder, click on "Properties", then
"Security" within the properties window. Once there, make sure all
users and groups have full read/write access set.
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20. I
use the hotkey to access SpyAgent, but nothing happens? |
SpyAgent is probably not running. Double click the
SpyAgent icon in its installation folder to restart it. Be sure to
click 'Start Monitoring' again next time you stop monitoring, to
ensure it stays running. If you exit the software, it will no
longer be monitoring.
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21.
Should I uninstall the trial version before installing the full
version? |
Yes, you should remove the trial version first
before installing the full version to ensure there are no
conflicts between the two versions, and that the two copies are
not running simultaneously on your computer.
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22. Some
Spyware Detectors pick up and try to disable SpyAgent, help! |
Good news! This can be prevented. Make sure you
have 'Disable Spyware Detectors' enabled in SpyAgent's Security
settings (click on the advanced tab on SpyAgent's user interface).
If this does not do the trick make sure you have SpyAgent's latest
Spyware Detectors Database installed. To do this simply run the
update installer located
HERE.
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